Privacy Policy

Your privacy matters to “Mobilique Technologies Pvt Ltd” under the brand name “Park Protekt” ® (the “Company”,

“we”, “Mobilique”, “Park Protekt” or “us” and you as “you”) having a registered address at 1043 B Industrial Area, Phase 2,    Chandigarh, 160002, India.

This Privacy Policy explains how we collect, process, use, share, and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.

The Privacy Policy covers both “Mobile Application” & “online” (e.g., web and mobile services, including any websites operated by us in future such as https://www.ParkProtekt.com/), however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company.

The “online” and “offline” activities provided by Mobilique are to provide solutions to facilitate parking services through our mobile or online platform, directly by the company or via our network of parking partners, referred to as “Services”.

This Privacy Policy also applies to any user using interactive features or downloads that: (i) we own or control; (ii) are available through the Company’s online or offline platform; or (iii) interact with the Services and post or incorporate this Privacy Policy.

BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions, or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.

If you have questions about this Privacy Policy, please contact us through the email address provided on our Mobile Application or website.

  1. DEFINITIONS

Unless otherwise provided in this Privacy Policy, the terms used in the Privacy Policy shall have the meaning as provided hereunder:  

  • “Device” shall mean computer, mobile, tablet, or other device used to access the Services.  
  • “Device Identifier” shall mean IP address or other unique identifier for the “Device”.
  • “Mobile Application” shall mean the application provided by us on the “Device” to access the Services.
  • “Mobile Device Information” shall have the meaning assigned to the term in paragraph 2 hereto.
  • “Key” shall mean the Key Generated by “Device” and “Mobile Application.”
  • “Promotion” shall mean any contest and other promotions offered by us (as case my evolve in the future).
  • “Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
  • “TPSP” shall mean a third-party service provider (as the case may be in the future).
  • “Usage Information” shall have the meaning assigned to the term in paragraph 2 hereto.
  • WHAT INFORMATION DO WE COLLECT?
  • INFORMATION YOU PROVIDE TO US

The nature of the mobile application & services provided by us may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Mobile Application services, including account registration forms, family management forms, device management forms, or otherwise when needed by us.

When you sign up to use such Services, you create a user profile. We shall ask you to provide only such Protected Information as is for a lawful purpose connected with our Services and necessary to be collected by us for such purpose.

The current data may have the following fields, but not limited to, that might be requested for:

  • Full name
  • Email
  • Password
  • Address/ s
  • Relationship/ Family Members
  • Mobile phone Number
  • Device Geo Location
  • Zip Code
  • Car Details
  • Etc..
  • INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
  • In addition to any Protected Information or other information that you choose to submit to us, we/ TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”).

This Usage Information may include the various platforms (URLs, Play Store, IOS, etc) referred you to download our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we may collect your Device Identifier for your Device.

  • In case you book/ rent parking spaces/ zones/ spots or use the share key functionality (service) or mobile application, we may collect your vehicle details, your preferred address for visiting, visiting history, people visiting, address, locations etc. to duly provide you with enhanced user experience and customized services via current or any future service package you wish to purchase.
  • GPS Navigation information is managed by TPSP, and the Company does not have any responsibility for the information provided or related to the correctness of the data. In case any liability arises due to the use of this data, the company shall not be liable for any damage caused.
  • In case you refer a friend or someone else from your contact list to use the company’s mobile services, we will be collecting and storing such contact information (name, address, phone number & email) to get in touch with your friend, to promote our services.
  • Usage Information may be collected using a cookie. If you do not want information to be collected using cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and the use of third-party cookies is not covered by our Privacy Policy.
  • INFORMATION THIRD PARTIES PROVIDE ABOUT YOU

We may, from time to time, supplement the information we collect about you through our website, mobile Application, or Services with outside records from third parties.

  • INFORMATION COLLECTED BY MOBILE APPLICATIONS
  • Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to technical information about your device, system, and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such Mobile Applications.
  • When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including, without limitation:
  • Your mobile operating system
  • Device types such as Apple, Samsung, etc.
  • Your geolocation
  • Information about how you interact with the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application, and how you engage with the Mobile Application. Information to allow us to personalize the services and content available through the Mobile Application
  • Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.
  • USE OF INFORMATION COLLECTED
  • The company’s primary goal in collecting your information is to provide you with the best user experience when using the Services. This information is monitored to determine the areas we need to focus on improving our services and our resources to further enhance our services for you.
  • Based upon the Protected Information you provide us when registering for an account, we will send you a personalized welcoming email to verify your username and password.
  • We use the information collected from our Mobile Application so that we can serve you the correct app version depending on your device type, for troubleshooting and, in some cases, marketing purposes.
  • We may use the information obtained from you to prevent, discover, and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application
  • We also provide your information to your contacts as per the assigned rules by you in the mobile application to use our services.
  • We use that geo-location information for various purposes, including locating the designated parking spots/ zones and allowing you or your contacts to reach the designated location.
  • In addition, we may use your Protected Information or Usage Information that we collect about you: (1) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; (3) to contact you about your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; (4) for internal business purposes; (5) for inclusion in our data analytics; and (6) for purposes disclosed at the time you provide your information or as otherwise outlined in this Privacy Policy.  
  • We may use the information collected from you for targeted advertising. This involves using information collected on an individual’s web or mobile browsing behavior, such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our website (s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address, or credit card number.  
  • HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

We do not sell, share, rent, or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. The following are the situations when information may be shared:

  1. THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
  2. We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – other third parties to host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information, to only carry out the services they are performing for you or for us.
  3. TPSPs may set and access their own cookies, web beacons, and embedded scripts on your Device, and they may otherwise collect or have access to information about you, including non-personally identifiable information. We use a third-party hosting provider that hosts the support section of our website. Information collected within this section of our website by such a third party is governed by our Privacy Policy.  
  • ADMINISTRATIVE AND LEGAL REASONS
  • We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
  • WHEN YOU SHARE INFORMATION
  • Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your experience that you choose to share with others through features which may be provided on our Services. This uploaded, shared, or transmitted content will also be subject to the privacy policy of the email, online community website, social media, or other platform to which you upload, share, or transmit the content.
  • BUSINESS TRANSFER
  • We may share your information, including your Protected Information and Usage Information, with our parent company, subsidiaries, and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
  • MARKET STUDY AND OTHER BENEFITS
  • We may share your information, including your Protected Information and Usage Information, with third parties for any purpose, including but not limited to undertaking market research/ study, conducting data analysis, determining and customizing product or service offerings, to improve the products or Services, or to make any other benefits/products/ services available to you.
  • THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
  • The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control.
  • We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different website. These other websites may send their own cookies to you, independently collect data, or solicit Protected Information, and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party websites or applications before submitting any Protected Information to third parties.
  • SOCIAL MEDIA FEATURES AND WIDGETS
  • Our online and mobile Services may include social media features, such as Facebook, Instagram, etc., or interactive mini programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.
  • CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
  • You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us at the email address mentioned on our website or Mobile Application. We will make good faith efforts to make the requested changes in our then active databases as soon as reasonably practicable.
  • You may also cancel (delete account) or modify the communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
  • If, upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion, terminate your access to the Services by providing you a written notice to this effect at your registered email address.
  • If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through the email address mentioned on the company’s mobile application. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you with your services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, key sharing history, and activity history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated and then retained by us for as long as necessary to provide our Services effectively. However, our use of the anonymized data will be solely for analytical purposes.
  • SECURITY
  • The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company is done at your own risk. We recommend that you not disclose your password to anyone.
  1. CHANGES TO THE PRIVACY POLICY

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.